The ITIL V4 Foundation course provides an introduction to the ITIL (Information Technology Infrastructure Library) framework, which is a set of best practices for delivering IT services. This course covers the core concepts, key principles, and processes involved in IT service management, helping participants understand how to align IT services with business needs.
ITIL V4 focuses on creating value through a holistic approach to service management, emphasizing collaboration, automation, and continuous improvement. It is ideal for IT professionals looking to enhance their knowledge of IT service management practices.
The course of Introduction to IT service management best practices is designed for knowledge seekers of all levels: beginners, intermediates, and advanced learners
After completing the course, you will be able to: