An accomplished IT professional with over 16 years of experience, proved for deep expertise in IT Services Management (ITIL), processes, and strategic technology infrastructure planning, with a strong focus on developing cost-effective solutions that align with and support customer business objectives. For the past 13 years, has been at the lead of ITIL 4 training and consultancy.
Specializes in empowering organizations to adopt, integrate, and optimize ITIL best practices within their service management frameworks. As an ITIL 4 trainer, has conducted numerous training sessions, workshops, and certification programs, consistently helping IT professionals and teams to master the ITIL framework. Has a proven track record of guiding individuals through the complexities of ITIL 4, including its guiding principles, service value system, and continual improvement model, ensuring that they not only achieve certification but also effectively apply ITIL principles to enhance service delivery and operational efficiency.
